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Terms Conditions for Your cili77 Account

These terms set out what you agree to when you open and use a cili77 account — covering deposits, withdrawals, account conduct, and how we handle disputes. Access to the platform depends on local law and is available only where permitted in your region.

Account eligibility by local lawTouch 'n Go eWallet, Boost, GrabPay coveredAccount conduct standardsDispute resolution pathChanges notified via account

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ACCOUNT SAFEGUARDS

How We Apply These Terms to Your Account

These terms are not passive small print — they define concrete account behaviours: how withdrawals are verified, how account security is maintained, and what happens when a dispute is raised. Each point below maps to a real account process, not a general statement.

Withdrawal Verification

Before releasing a withdrawal via DuitNow or FPX, we confirm the receiving account matches the name on your cili77 account. This step is required under our terms and cannot be skipped.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If we detect unusual access patterns, your account may be paused pending an identity check as set out in these terms.

Data Handling

We retain the account and transaction data necessary to process your deposits, withdrawals, and any disputes. Data is not shared with third parties outside the scope stated in these terms.

Requesting Changes

To request a correction to your account details or to query how your data is stored, contact support via live chat or email. We will acknowledge the request and confirm the outcome in writing.

What These Terms Actually Cover

cili77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a cili77 account you accept these terms in full. They apply to every action you take on the platform — funding your account via Touch 'n Go eWallet, Boost, or GrabPay; placing wagers; requesting a withdrawal through DuitNow or FPX; and contacting our support

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team. Eligibility is determined by the law in force where you are located; if local law does not permit access, these terms do not create a right of access. We may update these terms at any time. When that happens, a notice will appear in your
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account and the updated version takes effect immediately on publication. Continuing to use the platform after an update means you accept the revised terms. All account balances are held in Malaysian ringgit (RM). Deposits and withdrawals processed through Maybank2u or CIMB Clicks follow the same ruleset
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as e-wallet transactions — the terms do not vary by payment method. If any section of these terms is found unenforceable, the remaining sections continue to apply. Players in Shah Alam and everywhere else in Malaysia are subject to the same single set of terms; there
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is no region-specific variant.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS ENQUIRIES

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute about an account action — a declined withdrawal, a flagged deposit, or an access restriction — our support team is the right starting point. Contact us through any of the channels below and reference your account number for a faster response.

Team online

Live Chat

Open the chat widget from any page while logged in. Raise a terms question directly and a support agent will walk through the relevant clause with you.

Email Support

Send a written query to our support address with your account number in the subject line. Written responses let you keep a record of the clarification for your own files.

Account Help Centre

The Help Centre inside your account dashboard covers the most common terms questions — account limits, withdrawal conditions, and what triggers a verification request.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms — answered directly so you know exactly where you stand before or after opening your account.

No. Whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, or withdraw through DuitNow or FPX, the same account terms apply across all payment methods without variation.

We will post a notice to your account dashboard. The updated terms take effect on publication. If you continue using the platform after that point, you are accepting the revised version.

Access depends on what local law permits where you are located. If access is not permitted under local law in your area, these terms do not override that restriction.

Contact support via live chat or email with your account number and the transaction reference. We review disputes in line with the process set out in these terms and respond in writing.

We only share data where it is required to process your transactions or where these terms explicitly state otherwise. We do not sell account data to third parties.

Submit a request through live chat or email. Include your account number and the detail you need corrected. We will confirm the change in writing once the verification step is complete.

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