Reference

What You Agree To When You Use cili77

Every account on cili77 sits within a clear legal framework — your rights, our obligations, and how disputes are handled are all set out here. Access and eligibility depend on local law and are available where local law permits in Malaysia.

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cili77 What You Agree To When You Use cili77
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Your data does not change hands without a legal basis, and you can request what we hold at any time by contacting support through the account ticket system. Here is what we do and how you can act on each area.

Data Handling

We collect only what is necessary to operate your account — name, contact details, and payment wallet references like Touch 'n Go eWallet or GrabPay IDs. No data is sold to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your mobile browser settings at any time.

Account Security

Accounts are protected by password and OTP verification on login. If you notice activity you did not authorise, change your password immediately and raise a ticket from Account Settings.

Retention and Deletion

We retain account records for as long as legally required after closure. To request deletion of personal data, submit a written request via email support with your account number as reference.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If a term is unclear, you have a question about data retention, or you need to dispute a transaction that cleared through your GrabPay or Boost wallet, reach out through one of the channels below. We route legal queries to the right team so your question is not lost in a general inbox.

Team online

Live Chat

Start a live chat session from any page on cili77. Legal and account queries are escalated to the compliance team when the chat agent identifies them as such.

Email Support

Send a written query to our support address for matters that need a documented response — data requests, account closure, or formal disputes about wallet transactions.

Account Help Centre

Log in, head to Account Settings, and open a support ticket. Tickets tied to your account number receive a written reply and a reference code for follow-up.

Legal Questions We Hear Most Often

These are the questions that come up most when account-holders read through the legal terms. If yours is not here, open a ticket from Account Settings and we will reply in writing with a reference number.

Access and eligibility depend on local law. If local law in your region permits use of the platform, the terms on this page apply in full to your account from the moment it is created.

Yes. Submit a written data request via email support or through an account ticket. Include your account number so we can locate the correct records and reply within a reasonable period.

We retain records for as long as legally required after closure. You may request deletion of personal data beyond the mandatory retention period by raising a written request through email support.

Raise a ticket from Account Settings and reference the transaction date and amount. Wallet-linked disputes are reviewed against our payment records and the wallet provider's settlement confirmation.

Revised terms are posted on this page with the effective date noted at the top. Continuing to use your account after that date means you accept the updated terms — review them before the date if unsure.

Send a written query to our support email address. Legal matters that require a documented response are escalated away from the general support queue and handled with a written reference trail.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.