Reference

Privacy Policy for Your cili77 Account

This page explains exactly what personal data cili77 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and what we do with that data.

Data collected only for account and payment purposesNo selling of your personal data to third partiesYour right to access, correct or delete your dataCookies used only for session and security functionsContact our support team to raise any data query
cili77 Privacy Policy for Your cili77 Account
DATA ENQUIRY CHANNELS

How to Reach Us About Your Privacy

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles all data-related requests. You can reach us through live chat directly from the lobby, or send a written request via email. We aim to respond to all data enquiries within a reasonable timeframe and will confirm receipt of your request.

Team online

Live Chat

Open the chat window from any page in the lobby. Our support team can log your data access or deletion request immediately during your session.

Email Request

Send your data query to our registered support email. Include your account username so we can locate your records and respond accurately.

Account Settings

Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account profile without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures to protect the data tied to your account. Payments via Touch 'n Go eWallet, Boost, and GrabPay go through encrypted channels — we never see your wallet PIN or banking password, only the transaction confirmation your payment provider sends back to us. Your data does not leave our systems except where required to process your withdrawal or respond to a lawful request.

Cookie Use

We use session cookies to keep you logged in and security cookies to flag unusual login attempts. We do not use cookies to track you across other websites or serve ads.

Data Retention

Your account data is kept while your account is open. After closure, we retain records only as long as required by the applicable legal period, then securely delete them.

Third-Party Access

Payment processors like Touch 'n Go eWallet and GrabPay receive only the minimum transaction data needed to complete your deposit or withdrawal. Nothing more is shared.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal hold applies. Raise any of these through live chat or email.

Privacy Policy Questions Answered

Below are the questions we hear most often about how cili77 handles personal data. If your question is not covered here, reach out via live chat and our team will clarify your specific situation.

We collect your name, email address, contact number, and the payment method you choose — such as Touch 'n Go eWallet or Boost. We also log your device type and IP address for security purposes.

No. We never see or store your wallet PIN. When you pay through Touch 'n Go eWallet or GrabPay, the transaction is handled by those providers. We only receive the payment confirmation reference.

Yes. Contact our support team via live chat or email with your account username. We will compile and send you the personal data we hold, within the timeframe set by applicable law.

Submit a deletion request through live chat or to our support email. We will process it once we confirm your identity and check whether any legal retention period applies to your records.

No. We do not sell or share your data with marketing partners. Payment processors receive only the transaction data required to complete your deposit or withdrawal — nothing beyond that.

After account closure, we retain your data only for the period required under applicable law. Once that period expires, we securely delete your personal records from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.